Global Process Lead-Customer Service (2009- present)
Analysis and redesigned end to end customer facing processes to deliver customer centric experience, eliminate waste and leverage lower cost channels & automation delivery solutions
· Channel Migration from Field to Phone, Field to Remote, Phone to Web
· Global Process Innovation Lead - Championing innovative practices in business process re-enginneering
Self Service Program Manager (2000 –2009)
Created strategy and execution plans self service across customer life cycle through lower cost service channels
